Terms and Conditions
- Check Returns
- Net 30 Terms
- Shipping Delays
- Merchandise Consistency
- Cancellations and Alterations to Existing Orders
- Claims, Adjustments and Returns
- Sales Tax
- Shipping Charges
- Site Images
- Site Pricing
In all cases where we have a check returned for insufficient Funds we will assess a $40.00 fee.
Net 30 Terms
If you are granted payment terms, our terms are Net 30. A 1.5% finance charge may be assessed against all accounts with past due balances. You agree to pay all the company’s reasonable attorney’s fees and all collection agency fees incurred in the collection of any amount owed and not paid when due.
Customer agrees that it will not hold Copper State Promotional Products accountable for delays in delivery due to acts of God or other circumstances over which we have no direct control. Factory shipment or delivery dates are the best estimates of our suppliers, and in no case shall Copper State Promotional Products be liable for any consequential or special damages arising from any delay in delivery.
Copper State Promotional Products warrants that all goods sold are free of any security interest. Copper State Promotional Products makes no other express or implied warranties, and specifically makes no implied warranties of merchantability or fitness for purpose.
Please note that we encourage you to take the opportunity to review a sample of the actual product before you order in bulk quantity. It is important you understand that these samples are representative in nature. While we are very careful about the suppliers and manufacturers we use, manufacturing variations are unavoidable and a natural result of the manufacturing process. By choosing to place and order with Copper State Promotional Products, you are agreeing to accept merchandise with reasonable manufacturing variances in product material, color and packaging.
Your submittal of an online order and/or your signature on our Order Acknowledgment is a conditional acceptance by Copper State Promotional Products of your offer to purchase our goods and your acceptance of our terms and conditions. Your receipt and retention of the goods covered by this invoice shall constitute acceptance of any such additional or different terms. You and Copper State Promotional Products agree that any contract hereby entered into has been made and is to be governed under Arizona State Law.
Cancellations and Alterations to Existing Orders
Once an Order Acknowledgment is approved, we cannot guarantee our ability to make changes or cancellations to an order. Copper State Promotional Products will make every effort to comply with your cancellation request. If you have already signed your Order Acknowledgment, we reserve the right to charge a minimum of $50.00 to cover order entry and any necessary alterations. In addition, you are liable to pay the agreed upon price for any work that may have been completed up to the time that we are able to cancel your order. These charges may include, but are not limited to, setup charges, artwork preparation charges, shipping charges and any restocking fees. All completed work and costs incurred will be the responsibility of the customer.
Claims, Adjustments and Returns
If you have any problems with your order please contact customer service at 602.775.5680 within 15 days of receipt. We advise opening your merchandise to review its quality immediately upon receiving merchandise. All returns need to be authorized by us prior to receipt by Copper State Promotional Products. If any problem arises, please call us immediately at 602.775.5680. If necessary, we will issue an RMA number (Return Material Authorization).
Copper State Promotional Products is required by law to collect all applicable state and local taxes for services and goods shipped. Companies and individuals who are exempt from sales tax should provide us with a copy of their resale certificate by scan and emailed to firstname.lastname@example.org
We make every effort to accurately estimate shipping charges. From time to time, we may underestimate the shipping charges on your order. In such event we may make reasonable adjustments to your shipping charges. You always have the option to provide us with a shipping account number (a small handling charge may apply).
We make best efforts to provide clear and color-correct product images on our site that best reflect the true nature of the products. However, web site images are inherently limited in their ability to communicate color, scale, and detail. We want to remind customers to be careful about making assumptions about products from the site image alone. We strongly urge our customers to order actual samples. If you choose not to evaluate a physical sample, we cannot be held responsible for the difference between the image as it appears on your monitor and the final product.
While we make best efforts to keep our website up to date, from time to time conditions may change the price of a product. We reserve the right to change website prices of product at anytime. If a website price is incorrect on an item you have been quoted or ordered, we will contact you immediately with the most updated pricing, or help you choose a different item that is within your budget.